REPUTED SERVICE CENTER IN THE UAE
FOR MERCEDES-BENZ HEAVY VEHICLES

FAQsFrequently Asked Questions

• Why is my Mercedes-Benz truck not starting?

  The possible causes for your Mercedes not starting include a faulty battery, starter, sensors, alternator, or timing belt. When this happens, bring your Mercedes truck to our service center. Our skilled technicians will diagnose the issue and provide prompt repairs so you can get back on the road as soon as possible. We have state-of-the-art technology and advanced tools to complete the job quickly and efficiently.

• When should I replace my Mercedes-Benz truck battery?

  A functional battery is crucial for your truck's safety and performance. Signs that your battery needs replacement include difficulty starting, stalling while driving, or an old or worn-out battery. In such cases, it's important to invest in a new battery. We offer a battery replacement service at our Mercedes service center, so don't hesitate to come to us. Our technicians will fit a new battery to ensure your truck's safety and smooth operation.

• After how many kilometers should I do an oil change for my Mercedes vehicle in the UAE?

  The frequency of oil changes depends on the total mileage, climatic conditions, and driving habits. This crucial service keeps the engine properly lubricated and functioning smoothly. It helps prevent engine strain and failure, especially in UAE's high temperatures. As a rule of thumb, you should change your Mercedes truck's oil every 10000 to 15000 km.

• Do you maintain a Mercedes service history or record when I come in for a service?

  At our Mercedes workshop, we provide comprehensive service and maintenance for your vehicle, including keeping detailed records of all the systems and operations checked during each visit. We maintain a service history form for each vehicle, so we can provide tailored, accurate service and advice on your next visit. Additionally, we also give you a Mercedes service history booklet, allowing you to keep track of all the services and repairs performed on your vehicle. This booklet also serves as a valuable reference for your insurance provider. You can also hand it over to the next owner of the vehicle when you decide to sell it to give them assurance about the vehicle's maintenance history.

• Why does my Mercedes vibrate when I am at the signal or braking?

  Common causes of these vibrations are worn-out brake pads, broken suspension, or worn-out engine or gear mountings. An incorrect suspension installation can also result in vibrations. If you experience this problem, bring your vehicle to the experts at our service center for a thorough diagnosis and Mercedes-Benz repair in Dubai. Our technicians identify the source of the issue and provide the necessary repairs or replacements.

• How are Mercedes-Benz technicians different from other auto mechanics?

  Mercedes-Benz technicians possess specialized knowledge and skills in handling these luxurious vehicles. They receive specific training in understanding the interdependencies of the various systems in your Mercedes truck, including the brakes, steering, engine, transmission, and more. Hence, they can easily troubleshoot and repair your truck more accurately and efficiently than general auto mechanics. That's why our Mercedes-Benz technicians are highly sought after and receive positive feedback from customers who have had poor experiences with other mechanics. Trust us to keep your Mercedes vehicle in top condition and running smoothly.

• Why does my Mercedes truck overheat?

  Your Mercedes truck can overheat due to low coolant levels. Hose or radiator leaks reduce the coolant available to transfer heat away from the engine, so the engine overheats. If the water pump fails, the coolant can't circulate properly, which results in overheating. A thermostat malfunction, faulty fan or belts, and clogged radiator cause overheating. When your vehicle overheats, bring it to our truck service center for diagnosis and repair.